CUSTOMER SERVICE
High End Uniforms is a real family business that takes the word to heart. From longstanding relationships with our vendors, to customer service that verges on fanatical, we’re a company founded and sustained on the principles of trust, support, and mutual respect. After all, what’s the point of family if you can’t depend on one another?
HAVE QUESTIONS? OR NEED TO SCHEDULE AN APPOINTMENT? GIVE US A CALL!
(707) 746-7011, we’re open Monday-Friday 9:00 am to 5:30 pm
FAQ
Placing an order
GROUP DISCOUNTS
We offer competitive pricing for organizations and industry groups. For more information on establishing a discount program or package, please contact sales@highenduniforms.com.
ACCOUNTS
For Established Accounts Net30. Contact sales@highenduniforms.com to place an order on account or to set up online access for your company.
For new accounts, download our credit application and submit to accounting@highenduniforms.com (requires credit references).
Customizing Your Order
EMBROIDERY OPTIONS
Because we do all of our embroidery in house, we offer competitive pricing and fast turnarounds. From custom logos, to names, flags and lines of text. Feel free to call us, we can help walk you through the process.
SUBMITTING YOUR ARTWORK
For the best possible reproduction of your logo, we recommend a vector art file such as .ai or .eps created from Adobe Illustrator. It is safest to stuff your file before sending via email. We will examine your files and notify you if we see any potential production issues. If this is a new custom art order, we will provide a sample for approval before proceeding with the final product(s). Preferred Method: email art files to: info@highenduniforms.com
Returns & Exchanges
OUR POLICY
We will gladly accept any product which has not been worn, damaged, altered or laundered within 30 days of purchase. A return authorization must accompany all garments. (Call or email info@highenduniforms.com for authorization.)
Any returns received after 30 days will be handled on a case by case basis with a 25% restocking fee. If you are in the process of reviewing samples and need additional time beyond the 30 day period, please just let us know. Customers are responsible for non-refundable return shipping charges. Embellished (custom embroidered or other) items are not eligible for return.
Shipping & Delivery Options
All orders ship UPS Ground unless otherwise specified. Next Day and Second Day available upon request. Our standard delivery times are listed below including embroidery on established accounts.
All stock items can be delivered:
- West Coast: 5-7 Business Days
- East Coast: 7-10 Business days
